Summary

This summary provides a high-level overview of how we handle your data.
It is not a substitute for the full Privacy Policy below.

We collect information you provide (like travel searches, preferences, and booking details) and limited technical data (like device and usage information)
We use this data to power conversational flight search, refine recommendations, and complete bookings and payments
We share data only with trusted providers needed to operate the service, including airlines, booking platforms, and payment processors
We retain data for defined periods based on operational and legal requirements
We do not sell your personal data
You have rights to access, correct, or delete your data

For full details, please read the complete Privacy Policy below or contact privacy@reagent.travel.

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Privacy Policy

Last Updated: March 26, 2026

1. Company Information / Data Controller

Reagent Travel is operated by Reagent AI, LLC, a California limited liability company (CA SOS #201609010347).

Data Controller:
Reagent AI, LLC
Jurisdiction: California, United States

Contact: privacy@reagent.travel

2. Information We Collect

We collect the following categories of information:

a. Information You Provide

Travel search details (e.g., origin, destination, dates)
Travel preferences (e.g., timing, airlines, layovers, seating preferences)
Passenger information required for ticketing (e.g., full name, date of birth, passport details where applicable)
Contact information (e.g., email address)
Information provided during booking or checkout

b. Automatically Collected Information

Device and browser information
IP address and approximate location
Usage data (e.g., pages visited, features used, interaction patterns)

c. MCP Tool and Interaction Data

When you use our services, we process structured inputs and interaction data through our backend systems:

Travel search requests, including routes, dates, and constraints
Iterative preferences and selections used to refine results
User interaction signals used to highlight trade-offs and decision points

This includes data processed through:

createItineraryRequest
getNextBestItinerary

3. How We Use Information

We use collected information to:

Provide and operate the service
Generate and refine flight search results
Personalize recommendations based on user preferences and interactions
Facilitate booking workflows, including ticketing and ancillary selection
Process payments and complete transactions
Improve system performance, reliability, and user experience
Monitor usage and prevent abuse
Comply with legal obligations

We do not sell personal data.

4. Sharing of Information

We may share information with the following categories of recipients:

a. Service Providers

We use third-party providers to support our services, including:

Cloud hosting and infrastructure providers
Error monitoring and diagnostics providers, including Bugsnag
Analytics providers

b. Travel and Booking Providers

To facilitate booking and fulfillment, we may share relevant data with:

Airlines and global distribution systems (GDS)
Online travel agencies and booking platforms
Ancillary service providers (e.g., seat selection, baggage, upgrades)

c. Payment Processors

When completing a transaction, payment information is processed by third-party payment processors. We do not store full payment card details.

d. AI and Processing Infrastructure

User inputs and structured requests may be processed by AI systems and APIs necessary to generate responses and recommendations.

e. Legal Requirements

We may disclose information if required by law or to protect our rights.

We do not sell or rent personal information.

5. Data Retention

We retain data for the following periods:

Chat and interaction data: up to 24 months
Travel search and preference data: up to 24 months
Booking and transaction-related data: up to 7 years (for legal, accounting, and compliance purposes)
Technical logs and diagnostics data: up to 12 months
Aggregated or anonymized data: may be retained indefinitely

We may delete or anonymize data earlier where feasible.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Maintain session functionality
Understand usage and improve the product
Analyze performance and reliability

You can control cookies through your browser settings.

7. Your Rights and Choices

Depending on your location, you may have the right to:

Access your data
Request deletion of your data
Correct inaccurate information
Restrict or object to processing

To exercise these rights, contact: privacy@reagent.travel

California residents may have additional rights under applicable law.

8. Children’s Privacy

Our services are not intended for individuals under the age of 16.

We do not knowingly collect personal information from individuals under 16.
If we become aware that such data has been collected, we will delete it.

If you believe someone under 16 has provided personal data, contact us at privacy@reagent.travel.

9. International Data Transfers

We are based in the United States and process data there.

By using the service, you consent to the transfer of your information to the United States and other jurisdictions where our service providers operate.

10. Changes to This Policy

We may update this Privacy Policy from time to time.
We will update the “Last Updated” date and, where appropriate, notify users.

11. Booking, Ancillaries, and Payments

The Reagent MCP tools are used to search, compare, and select flights.

After selecting a flight, users are directed to our website to:

Select ancillary services (e.g., baggage, seating, upgrades)
Enter passenger information required for ticketing
Complete payment through third-party payment processors

Booking fulfillment may involve third-party providers, which process data as necessary to issue tickets and deliver services.

Users may also be redirected to third-party platforms in some cases, which are governed by their own privacy policies.

12. Contact

If you have any questions about this Privacy Policy or our data practices, contact us at:
privacy@reagent.travel

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